RETURNS

We understand that from time to time you may wish to return a product to us. 

Our returns policy enables you to return products within 7 days following the date of receiving your order. The returned product has to be in its original condition with any labels still attached, in a condition enabling us to sell the product as new.

If you would like to return a product please email k9factoryuk@gmail.com within 7 days of receipt and we will send you return details. 

We cannot offer free returns so return postage packaging must be paid for by the customer. We recommend using a tracked postal service to ensure your product arrives safe a sound.